Techwave Ecommerce

Frequently Asked Questions

    Demo Store
  • Q. How to get an online store to solve my e-commerce needs?
  • A. Visit Techwave E-commerce homepage to go for an immediate transformation with regard to your online store. A simple click at the free trail lets you avail a 15 day free subscription.
  • Q. Does the demo store admin differ with the live store option?
  • A. Both Demo and Live store at Techwave e-commerce share the same admin with the only difference that the database at the demo store cannot be exported and imported. Other options like uploading bulk products, shipping etc are the same as in live store.
  • Q. Can I save the demo store configuration?
  • A. On an upgrade to our paid subscription plan you can save the configurations setting of the demo store that can then be incorporated into the new site created.
  • Q. Are design modifications possible at demo store?
  • A. The text and graphics can be modified but other features can be modified only after FTP support.
  • Q. I am satisfied with the demo store, What next?
  • A. The ideal option for you is to check out the plans and the 15 day free trial option. Fill up required info with the option to keep your demo store configuration then all you have to do is to add to cart to proceed to the check out page. Then you are ready to do profitable business online.
  • Web Hosting and E-mailing
  • Q. Are hosting and e-mail included in the fee?
  • A. You don't have to worry for additional costs on e-mail accounts and web hosting. No additional fee is charged on such features.
  • Q. Can I go for a more advanced e-mailing system and storage?
  • A. There are more to offer in our plans. Check for the pricing category for more info on this.
  • Q. Can I access my store from any computer?
  • A. As far as internet connectivity is there accessibility is not a question with us. Live store can therefore be accessed from any computer.
  • Pricing
  • Q. How much do I have to invest on my e-commerce solution?
  • A. It differs from small to large businesses. It is therefore essential to consult our experts on that. Please contact us further for details on the costs.
  • Q. In this ongoing technical advancements can I upgrade?
  • A. Yes, surely. Techwave provides prompt and quick upgrade facilities.
  • Q. Can I cancel anytime?
  • A. The subscription to any of the plans can be cancelled any time as per client decision.
  • Online Store
  • Q. Will I able to ascertain the overall performance of my store?
  • A. Over a given period of time you can check with the most visited products, the bestsellers, top visited categories, number of customers in collaboration with you, total sales, total profits through affiliates and many more details essential for you to keep record of.
  • Q. How can I keep track of Return on Investment (ROI) tracking?
  • A. All visits to your website can be tracked by Overture, Google adwords and other additional features.
  • Q. How to track orders?
  • A. Techwave valued customers and clients get regular e-mail notification when an order is placed.
  • Designing
  • Q. Can I have a new design for my site?
  • A. Design feature is available through the add on additional packages.
  • Q. Can I have personalized buttons, logo, templates, homepage for my site?
  • A. Yes, we have this feature included in our design package.
  • Q. How to design a site?
  • A. The design feature at Techwave E-commerce is fully customizable with the freedom to do modifications in the overall design, color and look of the site. Integrate your existing HTML and get started with an all new look and feel.
  • Q. What do I need to know to get the new design?
  • A. Nothing much just the basic knowledge to use the pre-defined templates that we have for you to start working.
  • Set Up
  • Q. My site is all set to go live, now how do I proceed further?
  • A. Leave it to us. Just contact us we will take care of the rest.
  • Q. I want to integrate Techwave E-commerce solution into my existing website. How can I do it?
  • A. Integration is easy at Techwave with little bit to do on your part. The HTML tags of the existing website can integrate with our new shopping cart.
  • Q. I've purchased my solution. Now what?
  • A. Next step is to apply for the Secure Socket Layer (SSL) Certificate (Cert). Please contact us (insert link of the contact us page)for further assistance.
  • Q. Is data transfer possible from a spreadsheet or store into my e-store?
  • A. Yes, this is possible through the Data Import/Export Wizard at Techwave E-commerce.
  • Order Processing and Merchant Accounts
  • Q. Does Techwave E-commerce offer merchant accounts?
  • A. Our vendors listed online provide with merchant accounts for your payment needs. Please visit our internet merchant services (insert link of the merchant services page) offered.
  • Q. How to go about with the payment procedure?
  • A. All you need is an SSL certificate, Paypal or a merchant account to get going. Please look into Techwave E-commerce merchant services (insert link of the merchant services page).
  • Q. Is it required to have a merchant account?
  • A. It is not necessary to have one, unless and until you have Paypal secured payment procedure.
  • Q. What forms of payment can I accept?
  • A. There are 50 major payment gateways to help you out to have a smooth checkout. You payment system will be able to accept credit cards, checks, wire transfers, Paypal and purchase orders (POs).
  • Q. But I already have a merchant account. Can I use it?
  • A. It is alright if you already possess a merchant account but make sure it has all the required features and is an internet merchant account. Visit our merchant services (insert link of the merchant services page) page.
  • Drop Shipping
  • Q. How does it work?
  • A. The drop shipping vendor is notified through e-mail when an order is placed.
  • Promoting Your Business
  • Q. Can my website have top ranking in leading search engines?
  • A. With Techwave e-commerce you get a total search engine optimized software. Pre-defined meta tags, keywords and text help you capture top rankings for all your products.
  • Q. Can Techwave E-commerce assist me in generating more sales for my products?
  • A. It is possible through e-mail marketing, gift certificates, special offers, and through affiliate programs.
  • Affiliates and Resellers
  • Q. What is Affiliate and Reseller Program?
  • A. Please contact us (insert link of the contact us page) for further details.